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Insights
Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.


The Sunday BlindSpot | Issue 02
The Quiet Cost of Convenience Frictionless by Design This week’s blind spot doesn’t come with sirens. It doesn’t crash systems or make front-page news. But it is changing how we live, think, and relate – quietly, steadily, almost invisibly. Let’s talk about convenience. Or more specifically, what we may be giving up in exchange for it. A Life of Seamless Interaction Modern technology anticipates our needs before we even feel them. We tap to pay. Speak to search. Let AI finish

David Langdon
Jul 2, 20253 min read


The Sunday BlindSpot | Issue 01
The Risk We’re Racing Past Welcome to The Sunday BlindSpot — a weekly reflection on something from the tech world that deserves more of our attention. Not the loudest headline or the latest product drop, but the quiet tension just beneath the surface. The thing we’re moving too fast to fully process. This week’s blind spot? The uncomfortable intersection of AI progress and existential risk. I spent some time with an episode of Diary of a CEO, where Geoffrey Hinton – one of th

David Langdon
Jun 22, 20252 min read


Accessibility In The Workplace | The Basics for Building an Inclusive Environment
As a visually impaired professional, I’ve had my fair share of accessibility adventures in workplaces that weren’t exactly designed...

David Langdon
Dec 4, 20243 min read


Introducing BlindSpot Solutions
After more than 20 years in various roles with Elite, and a few additional years at a London law firm, I’ve decided it’s time to...

David Langdon
Nov 25, 20244 min read
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