Insights

Most workplaces assume that moving through a space is neutral. Walk down the corridor. Open the door. Take the stairs. Find a seat. But for many people, those simple actions already require effort before the work even begins. The everyday moment A person encounters stairs, heavy doors, or narrow pathways when moving through a workplace or shared space. Nothing is technically “blocked”. Nothing looks obviously inaccessible. So the assumption is that everything is fine. What of

The Shift from Compliance to Culture For too long, accessibility sat in the compliance corner, treated as a policy obligation or an afterthought buried in procurement documents. That view is now well past its use-by date. Firms that still see accessibility as a box to tick are missing the bigger opportunity: it has become a powerful indicator of culture and credibility. Modern clients are not just buying professional services; they are choosing partners who reflect their own

They Are Workplace Reality Workplace accessibility is often defined in narrow and visible terms. Organisations are quick to reference ramps, lifts, wide doorways, and accessible bathrooms. These are important, but they do not address the less visible but equally critical aspects of accessibility. Neurodivergence and mental health conditions form a significant part of this conversation. Autism, ADHD, dyslexia, sensory processing differences, anxiety, depression, and related ch

A Week of Podcasts – and Citizenship Some weeks line up in ways you couldn’t script. After months of scheduling with different hosts, three podcasts all happened to land in the same week. Add to that becoming an Australian citizen, and it’s been a week with plenty to think about. Lessons from the Podcast Chair Three recordings in quick succession gave me a chance to notice a few things about how I come across behind the mic: Forget your notes – preparation matters, but the be

Behind the Scenes of Preparing a Big Presentation as a Legally Blind Professional Excitement and Opportunity I’m excited to be speaking at the upcoming ALPMA Summit — one of the biggest legal industry conferences of the year. Opportunities like this don’t come around every day, and I’m genuinely looking forward to sharing my perspective with such a large audience. But presenting at a big conference comes with some unique challenges when you’re visually impaired. Making the Te

The Sunday BlindSpot | Issue #09 This week, my youngest turned 18. She has never known a world without smartphones and tablets. In 2007 – the year she was born—the first iPhone was released, and everything began to change. Back then, legal tech was in the middle of a big shift. Desktop applications still ruled the day, but web-based interfaces were starting to appear. The back-end systems were almost always on-premise. Integrations were rare and often custom-built, and while

When Little Things Weigh Heavy: Micro-aggressions and the Culture of Accessibility When most people think of “accessibility,” they picture ramps, lifts, captions, or websites that work with a screen reader. And yes – those things matter enormously. But here’s the thing: you can have the most physically and digitally accessible workplace in the world, and still have people feel like they don’t belong. That’s because accessibility has four pillars: physical, digital, procedural

Open you mind to the world of accessibility in the workplace with this FREE webinar at 11:00am AEST, Thursday 7th August, 2025.

Open you mind to the world of accessibility in the workplace with this FREE webinar at 11:00am AEST, Thursday 7th August, 2025.

Open you mind to the world of accessibility in the workplace with this FREE webinar at 11:00am AEST, Thursday 7th August, 2025.

Open you mind to the world of accessibility in the workplace with this FREE webinar at 11:00am AEST, Thursday 7th August, 2025.

Accessible, Apparently” – A Hotel Stay to Remember (for All the Wrong Reasons) When people think of accessibility, they often picture a wheelchair ramp or an accessible toilet. But true accessibility is far more layered – and often far more invisible to those who don’t need it. If you’ve ever wondered what navigating the world with low vision can feel like, here’s a story that captures it. Not a worst-case scenario. Not a dramatic one. Just… a hotel stay. A stay that turned i

Why Speaking Your Mind (Even Imperfectly) Builds Real Trust There’s a shift happening. You can feel it in boardrooms, see it in social feeds, and hear it in everyday conversations. People are craving less polish and more personality. Less performance, more presence. We’re moving away from the carefully filtered version of ourselves and starting to value something that feels – finally – real. It’s why I focused on authenticity in this week’s Sunday BlindSpot – because when we

A Little Less Friction Some weeks land more softly than others. Some arrive with grief, reflection, and a quiet sense that the world has shifted – even if only slightly. This past week, I lost a dear friend to cancer. It’s a terrible disease – relentless and unfair – but what stays with me most is not how she left, but how she lived. Even as her illness progressed, she never stopped showing care for others. She kept checking in on me. Asking how my new business was going. Off

AI Washing in Legal Tech – Why Law Firms Should Be Paying Attention The legal tech world loves a good buzzword. And in 2025, nothing’s generating more excitement – or confusion – than artificial intelligence. From chatbots and document automation to predictive analytics and e-discovery tools, AI is everywhere… or so we’re told. But what happens when the AI isn’t quite what it seems? That’s where AI washing comes in – and it’s a growing problem that law firms can’t afford to i

Why Accessibility Is Everyone’s Business | Busting five common myths holding organisations back from truly inclusive design. I’ve been living with the need for accessibility accommodations for over 40 years. As someone with a degenerative vision condition, I’ve spent most of my life adapting — finding workarounds, experimenting with assistive tech, and quietly learning to navigate a world that wasn’t designed with people like me in mind. The good news? Technology is (mostly)

The Quiet Cost of Convenience Frictionless by Design This week’s blind spot doesn’t come with sirens. It doesn’t crash systems or make front-page news. But it is changing how we live, think, and relate – quietly, steadily, almost invisibly. Let’s talk about convenience. Or more specifically, what we may be giving up in exchange for it. A Life of Seamless Interaction Modern technology anticipates our needs before we even feel them. We tap to pay. Speak to search. Let AI finish

The Risk We’re Racing Past Welcome to The Sunday BlindSpot — a weekly reflection on something from the tech world that deserves more of our attention. Not the loudest headline or the latest product drop, but the quiet tension just beneath the surface. The thing we’re moving too fast to fully process. This week’s blind spot? The uncomfortable intersection of AI progress and existential risk. I spent some time with an episode of Diary of a CEO, where Geoffrey Hinton – one of th

As a visually impaired professional, I’ve had my fair share of accessibility adventures in workplaces that weren’t exactly designed...

After more than 20 years in various roles with Elite, and a few additional years at a London law firm, I’ve decided it’s time to...