The Sunday BlindSpot | Issue #05

A Little Less Friction

Some weeks land more softly than others. Some arrive with grief, reflection, and a quiet sense that the world has shifted – even if only slightly.

This past week, I lost a dear friend to cancer. It’s a terrible disease – relentless and unfair – but what stays with me most is not how she left, but how she lived. Even as her illness progressed, she never stopped showing care for others. She kept checking in on me. Asking how my new business was going. Offering encouragement, even when she had every reason to focus inward. That kind of grace… it lingers.

It’s left me off-kilter, if I’m honest. But it’s also brought clarity.

Over the past fortnight, I’ve been leaning into a shift I always intended to make – I just wasn’t sure when the right time would come. While I remain firmly committed to helping firms make confident, well-informed legal tech decisions, I’ve begun accelerating another part of my work: accessibility.

Not as a side note. Not as a buzzword. But as a deeply personal, practical, and purposeful thread in everything I do.

There are hundreds of thousands of people out there who could do with just a little less friction in their lives.

People with limited vision. People in wheelchairs. Parents wrangling prams. Elderly people squinting at signs without their glasses. And people – like my friend – trying to hold on to a sense of normalcy while facing the unimaginable.

If we can make the spaces they move through just a little easier – if we can reduce the invisible effort it takes to do ordinary things – then we’ve done something worthwhile.

Accessibility, at its core, is about good design. And good design doesn’t just help a few – it helps everyone.

That’s where I’m heading. That’s the work I want to do more of. Work that reduces barriers. Work that makes room. Work that eases the edges, wherever we can.

And as I take those steps, I’ll carry my friend’s quiet encouragement with me – steady, kind, and never far from mind.

Wishing you a gentle Sunday.