Insights

High output is a legitimate goal. But productivity prioritised over wellbeing and accessibility creates conditions that exclude people with mental health conditions from participating on equal terms. When performance is measured by volume and speed without accounting for the cost at which that output is produced, the measurement itself becomes a barrier.

Lifts are designed to provide access. But lift touchscreen accessibility is rarely considered when those panels are installed. For people with low vision, the touchscreen floor selector can be as much of a barrier as a flight of stairs. This scenario explores what happens when the lift is there but the interface is not.

Poor lighting and accessibility are connected in ways that most workplaces have not examined. For people with low vision, a dimly lit corridor is not just unpleasant. It is uncertain territory. This scenario explores what happens when lighting is treated as atmosphere rather than infrastructure.

20th March 2026 A round-up of what is happening in accessibility this week, curated through the BlindSpot Solutions lens. These are the stories worth knowing, and why they matter beyond the headlines. WCAG 3.0 Gets Its Most Substantial Update Yet The World Wide Web Consortium published a new Working Draft of WCAG 3.0 this month, and it is the most structurally significant update since the standard was first proposed. The biggest changes are terminological: what were previousl

Touchscreens are everywhere. Most people tap and swipe without a second thought. But for someone managing pain, tremor, or reduced dexterity, touchscreen accessibility at work is not a given. This scenario from the BlindSpot Accessibility Playbook explores what happens when the interface demands more than the person can reliably give.

Building a website that genuinely meets WCAG 2.2 AA is harder than it should be — not always because of poor design decisions, but because the platform itself can become the barrier. This post explores what happens when you try to build an accessible site on a drag-and-drop builder, what AI-assisted auditing revealed, and why platform providers need to take greater accountability for accessibility from the ground up.

"Meeting rooms are designed for efficiency, but tight layouts, tucked-in chairs, and narrow clearances can quietly make participation harder for some people. When navigating a cramped space demands physical effort and constant adjustment, attention shifts away from the conversation. This scenario from the BlindSpot Accessibility Playbook explores how small, intentional changes to room layout and language can make a real difference to who engages fully — and who does not."

Waiting is often treated as neutral, but it is not neutral for everyone. When standing is the only option, a simple queue can become painful or exhausting, turning an ordinary process into a barrier. These moments are easy to miss because they feel routine, yet small, thoughtful changes can prevent waiting from becoming the point where access quietly breaks down.

Artificial intelligence is transforming what it means to navigate the world with low vision. From identifying faces to reading supermarket labels and lift buttons, visual AI is doing something that feels quietly extraordinary: it is putting context back into everyday life. This post explores what that means for people who live it.

Should you declare a disability when applying for a job? It's a question that sits at the intersection of trust, risk and opportunity. Drawing on lived experience as a professional with a vision impairment, this post explores both sides of the disclosure decision — and why the real question may be less about you, and more about whether the organisation is ready.

WCAG 3.0 is set to reshape how we think about digital accessibility. Moving beyond website compliance and checklist testing, the new framework focuses on real-world usability across apps, enterprise systems, kiosks and AI tools. Here’s what’s changing and why it matters for organisations.

We often design workplaces, events, and services assuming that moving between spaces is neutral. A short walk here. A longer walk there. A bit of standing while waiting. For many people, that assumption does not hold. Scenario: long distances between key areas In some environments, important areas are spaced far apart. Meeting rooms, reception areas, bathrooms, breakout spaces, transport links, or workstations may require extended walking or standing to reach. On paper, it mi

Download an audio version of this article here: MP3 Audio File If you work anywhere near digital, property, customer experience, or HR, you have probably noticed what is happening in the United States. Website accessibility lawsuits are everywhere. In some sectors, they have become almost routine. Australia is not there yet. But assuming we are immune would be a mistake. This is not legal advice. It is a practical look at where things are heading. Australia already has laws t

Accessibility at work is not just about disability. It is about everyone. This article explores how small, everyday barriers, called micro-frictions, quietly drain energy, focus, and confidence at work, and how awareness, culture, and better design help remove them so people can do their best work on good days and bad ones.

Most workplaces assume that reach is neutral. Press the button. Tap the screen. Use the control in front of you. If it is there, it is assumed to be usable. But for many people, reach is not neutral at all. It can require stretching, twisting, balancing, or relying on others before the task even begins. The everyday moment A person needs to use a counter, screen, button, or control that is positioned out of easy reach. The setup looks tidy. The equipment is installed where it

Most workplaces assume that seating is neutral. Pull up a chair. Sit down. Stand up when you are done. It is treated as a non-issue. Something so ordinary it rarely warrants a second thought. But for many people, seating is not neutral at all. It can be a source of strain, discomfort, or quiet calculation before the meeting even begins. The everyday moment A person enters a room where seating is fixed in place, low to the ground, or difficult to get in and out of. The chairs

Most workplaces assume that moving through a space is neutral. Walk down the corridor. Open the door. Take the stairs. Find a seat. But for many people, those simple actions already require effort before the work even begins. The everyday moment A person encounters stairs, heavy doors, or narrow pathways when moving through a workplace or shared space. Nothing is technically “blocked”. Nothing looks obviously inaccessible. So the assumption is that everything is fine. What of

The Shift from Compliance to Culture For too long, accessibility sat in the compliance corner, treated as a policy obligation or an afterthought buried in procurement documents. That view is now well past its use-by date. Firms that still see accessibility as a box to tick are missing the bigger opportunity: it has become a powerful indicator of culture and credibility. Modern clients are not just buying professional services; they are choosing partners who reflect their own

They Are Workplace Reality Workplace accessibility is often defined in narrow and visible terms. Organisations are quick to reference...

A Week of Podcasts – and Citizenship Some weeks line up in ways you couldn’t script. After months of scheduling with different hosts,...