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David Langdon
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Join date: Nov 11, 2024
About
David is a legal tech strategist and accessibility advocate with nearly 30 years’ experience in the corporate and professional services world. As the founder of BlindSpot Solutions, he helps organisations simplify technology choices and embrace accessibility as a core part of workplace culture. Legally blind himself, David draws on his lived experience navigating corporate environments to deliver practical, people-first insights that go beyond compliance and focus on real inclusion.
Posts (53)
Aug 19, 2026 ∙ 7 min
Operational Metrics Should Improve Decisions, Not Just Fill Performance Dashboards
Operational metrics should make decisions easier, not merely make reporting more elaborate. A useful measurement system connects purpose, evidence, ownership and action so performance information leads to improvement.
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Aug 19, 2026 ∙ 6 min
Accessible Procurement Is Where Digital Accessibility Begins
Digital accessibility begins before technology is bought. Accessible procurement brings requirements, evidence, user testing and accountability into the decision while there is still time to choose.
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Aug 18, 2026 ∙ 6 min
Customer Service Handoffs Should Carry Customer Context, Not Make Customers Repeat Themselves
Customer service handoffs often expose the gaps between an organisation's channels, systems and teams. A better experience carries customer context forward, so people do not have to repeat their story every time responsibility changes.
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