Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Inclusive digital identity should make verification secure and accessible through equivalent pathways, accessible authentication and effective assisted support.
Accessible documents should begin with content design, structured source files and deliberate format choices. Treating PDF remediation as the starting point creates avoidable cost and often leaves the real user experience unresolved.
Smart glasses, AI recording and transcription are creating new privacy questions. Blanket bans may also remove tools that help people see, hear, understand and participate independently.
