Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Meeting overload is a work design problem. Clearer purpose, attendance and decision practices can improve meeting effectiveness and protect focus time.
The right to disconnect is sometimes treated as a question of notification settings: silence the phone, delay the email and trust that everyone will become more relaxed at precisely 5.01 pm. The Australian right gives employees a legal basis to refuse unreasonable work-related contact outside their working hours. The more useful organisational question is why so much work still needs to arrive after those hours in the first place. A policy can clarify the boundary, but it can
Accessibility at work is not just about disability. It is about everyone. This article explores how small, everyday barriers, called micro-frictions, quietly drain energy, focus, and confidence at work, and how awareness, culture, and better design help remove them so people can do their best work on good days and bad ones.
