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Insights
Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.


The Right to Disconnect Needs Better Work Design, Not Just Quieter Phones
The right to disconnect is sometimes treated as a question of notification settings: silence the phone, delay the email and trust that everyone will become more relaxed at precisely 5.01 pm. The Australian right gives employees a legal basis to refuse unreasonable work-related contact outside their working hours. The more useful organisational question is why so much work still needs to arrive after those hours in the first place. A policy can clarify the boundary, but it can

David Langdon
Sep 296 min read


Micro-Frictions: The small, everyday barriers that quietly drain energy at work
Accessibility at work is not just about disability. It is about everyone. This article explores how small, everyday barriers, called micro-frictions, quietly drain energy, focus, and confidence at work, and how awareness, culture, and better design help remove them so people can do their best work on good days and bad ones.

David Langdon
Feb 193 min read


The Sunday BlindSpot | Issue #05
A Little Less Friction Some weeks land more softly than others. Some arrive with grief, reflection, and a quiet sense that the world has shifted – even if only slightly. This past week, I lost a dear friend to cancer. It’s a terrible disease – relentless and unfair – but what stays with me most is not how she left, but how she lived. Even as her illness progressed, she never stopped showing care for others. She kept checking in on me. Asking how my new business was going. Off

David Langdon
Jul 20, 20252 min read
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