Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Digital accessibility begins before technology is bought. Accessible procurement brings requirements, evidence, user testing and accountability into the decision while there is still time to choose.
Building a website that genuinely meets WCAG 2.2 AA is harder than it should be — not always because of poor design decisions, but because the platform itself can become the barrier. This post explores what happens when you try to build an accessible site on a drag-and-drop builder, what AI-assisted auditing revealed, and why platform providers need to take greater accountability for accessibility from the ground up.
WCAG 3.0 is set to reshape how we think about digital accessibility. Moving beyond website compliance and checklist testing, the new framework focuses on real-world usability across apps, enterprise systems, kiosks and AI tools. Here’s what’s changing and why it matters for organisations.
