Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Artificial intelligence is transforming what it means to navigate the world with low vision. From identifying faces to reading supermarket labels and lift buttons, visual AI is doing something that feels quietly extraordinary: it is putting context back into everyday life. This post explores what that means for people who live it.
Should you declare a disability when applying for a job? It's a question that sits at the intersection of trust, risk and opportunity. Drawing on lived experience as a professional with a vision impairment, this post explores both sides of the disclosure decision — and why the real question may be less about you, and more about whether the organisation is ready.
A Week of Podcasts – and Citizenship Some weeks line up in ways you couldn’t script. After months of scheduling with different hosts, three podcasts all happened to land in the same week. Add to that becoming an Australian citizen, and it’s been a week with plenty to think about. Lessons from the Podcast Chair Three recordings in quick succession gave me a chance to notice a few things about how I come across behind the mic: Forget your notes – preparation matters, but the be
