Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Digital accessibility begins before technology is bought. Accessible procurement brings requirements, evidence, user testing and accountability into the decision while there is still time to choose.
AI may be transforming legal practice, but the hardest part of change remains deeply human. Reflecting on a recent industry roundtable, this article explores what AI reveals about leadership, judgement, accessibility, workplace design and the future of the legal profession.
