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Insights
Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.


When reaching the control takes more effort than the task itself
Most workplaces assume that reach is neutral. Press the button. Tap the screen. Use the control in front of you. If it is there, it is assumed to be usable. But for many people, reach is not neutral at all. It can require stretching, twisting, balancing, or relying on others before the task even begins. The everyday moment A person needs to use a counter, screen, button, or control that is positioned out of easy reach. The setup looks tidy. The equipment is installed where it

David Langdon
Feb 162 min read


When sitting down takes more effort than the meeting itself
Most workplaces assume that seating is neutral. Pull up a chair. Sit down. Stand up when you are done. It is treated as a non-issue. Something so ordinary it rarely warrants a second thought. But for many people, seating is not neutral at all. It can be a source of strain, discomfort, or quiet calculation before the meeting even begins. The everyday moment A person enters a room where seating is fixed in place, low to the ground, or difficult to get in and out of. The chairs

David Langdon
Feb 162 min read


When getting to the room takes more effort than the meeting itself
Most workplaces assume that moving through a space is neutral. Walk down the corridor. Open the door. Take the stairs. Find a seat. But for many people, those simple actions already require effort before the work even begins. The everyday moment A person encounters stairs, heavy doors, or narrow pathways when moving through a workplace or shared space. Nothing is technically “blocked”. Nothing looks obviously inaccessible. So the assumption is that everything is fine. What of

David Langdon
Feb 12 min read
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