Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
We often design workplaces, events, and services assuming that moving between spaces is neutral. A short walk here. A longer walk there. A bit of standing while waiting. For many people, that assumption does not hold. Scenario: long distances between key areas In some environments, important areas are spaced far apart. Meeting rooms, reception areas, bathrooms, breakout spaces, transport links, or workstations may require extended walking or standing to reach. On paper, it mi
Download an audio version of this article here: MP3 Audio File If you work anywhere near digital, property, customer experience, or HR, you have probably noticed what is happening in the United States. Website accessibility lawsuits are everywhere. In some sectors, they have become almost routine. Australia is not there yet. But assuming we are immune would be a mistake. This is not legal advice. It is a practical look at where things are heading. Australia already has laws t
Accessibility at work is not just about disability. It is about everyone. This article explores how small, everyday barriers, called micro-frictions, quietly drain energy, focus, and confidence at work, and how awareness, culture, and better design help remove them so people can do their best work on good days and bad ones.
