Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
A full day of work is expected. But no breaks and mental health workplace accessibility are in direct conflict. When there is no structured time to step away, recover, and return, employees with mental health conditions have no built-in opportunity to regulate. The day does not just feel long. It accumulates in ways that affect functioning, mood, and capacity.
Workplace drug testing policies are designed to manage safety risk. But drug testing and medical cannabis at work create a gap that is growing as more Australians access prescribed medicinal cannabis for legitimate medical conditions. A lawfully prescribed treatment can return a positive test result. Without a clear policy for managing this, the employee carries a burden the policy was not designed to impose.
Notifications and interruptions are the background rhythm of most workplaces. But notifications and interruptions and neurodivergent accessibility are rarely considered together. For people with ADHD or autism, a constant stream of alerts does not just break concentration. It can make sustained focus genuinely impossible, and recovery from each interruption takes far longer than most people realise.
