Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
The right to disconnect is sometimes treated as a question of notification settings: silence the phone, delay the email and trust that everyone will become more relaxed at precisely 5.01 pm. The Australian right gives employees a legal basis to refuse unreasonable work-related contact outside their working hours. The more useful organisational question is why so much work still needs to arrive after those hours in the first place. A policy can clarify the boundary, but it can
