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Insights
Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.


The Sunday BlindSpot: Neurodivergence and Mental Health Are Not Quirks
They Are Workplace Reality Workplace accessibility is often defined in narrow and visible terms. Organisations are quick to reference ramps, lifts, wide doorways, and accessible bathrooms. These are important, but they do not address the less visible but equally critical aspects of accessibility. Neurodivergence and mental health conditions form a significant part of this conversation. Autism, ADHD, dyslexia, sensory processing differences, anxiety, depression, and related ch

David Langdon
Sep 28, 20255 min read


The Sunday BlindSpot | Issue #08
When Little Things Weigh Heavy: Micro-aggressions and the Culture of Accessibility When most people think of “accessibility,” they picture ramps, lifts, captions, or websites that work with a screen reader. And yes – those things matter enormously. But here’s the thing: you can have the most physically and digitally accessible workplace in the world, and still have people feel like they don’t belong. That’s because accessibility has four pillars: physical, digital, procedural

David Langdon
Aug 10, 20253 min read


The Sunday BlindSpot | Issue #06
Why Speaking Your Mind (Even Imperfectly) Builds Real Trust There’s a shift happening. You can feel it in boardrooms, see it in social feeds, and hear it in everyday conversations. People are craving less polish and more personality. Less performance, more presence. We’re moving away from the carefully filtered version of ourselves and starting to value something that feels – finally – real. It’s why I focused on authenticity in this week’s Sunday BlindSpot – because when we

David Langdon
Jul 27, 20254 min read
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