Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Hybrid work design should match location to tasks, collaboration and employee needs, rather than treating a fixed number of office days as the outcome.
The office attendance debate often begins with a number of required days. A stronger hybrid workplace strategy starts somewhere more useful: what people need to accomplish together, what they can do better elsewhere, and how every work setting can support performance, inclusion and connection.
