Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Should you declare a disability when applying for a job? It's a question that sits at the intersection of trust, risk and opportunity. Drawing on lived experience as a professional with a vision impairment, this post explores both sides of the disclosure decision — and why the real question may be less about you, and more about whether the organisation is ready.
Download an audio version of this article here: MP3 Audio File If you work anywhere near digital, property, customer experience, or HR, you have probably noticed what is happening in the United States. Website accessibility lawsuits are everywhere. In some sectors, they have become almost routine. Australia is not there yet. But assuming we are immune would be a mistake. This is not legal advice. It is a practical look at where things are heading. Australia already has laws t
