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Insights
Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.


To Declare, or Not to Declare? That Is the Question.
Should you declare a disability when applying for a job? It's a question that sits at the intersection of trust, risk and opportunity. Drawing on lived experience as a professional with a vision impairment, this post explores both sides of the disclosure decision — and why the real question may be less about you, and more about whether the organisation is ready.

David Langdon
Mar 23 min read


Accessibility in Australia, 2026: are lawsuits coming our way?
Download an audio version of this article here: MP3 Audio File If you work anywhere near digital, property, customer experience, or HR, you have probably noticed what is happening in the United States. Website accessibility lawsuits are everywhere. In some sectors, they have become almost routine. Australia is not there yet. But assuming we are immune would be a mistake. This is not legal advice. It is a practical look at where things are heading. Australia already has laws t

David Langdon
Feb 214 min read


The Sunday BlindSpot | Issue 03
Why Accessibility Is Everyone’s Business | Busting five common myths holding organisations back from truly inclusive design. I’ve been living with the need for accessibility accommodations for over 40 years. As someone with a degenerative vision condition, I’ve spent most of my life adapting — finding workarounds, experimenting with assistive tech, and quietly learning to navigate a world that wasn’t designed with people like me in mind. The good news? Technology is (mostly)

David Langdon
Jul 6, 20258 min read
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