Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
September’s AI and accessibility news suggests a clear shift: AI is moving beyond the chatbot and into the infrastructure of work. That creates opportunities, but also new questions about governance, process design, accessibility, privacy and who gets left out.
Image accessibility depends on alt text that reflects purpose, context and function. AI can assist with drafting, but it cannot replace editorial judgement.
Smart glasses, AI recording and transcription are creating new privacy questions. Blanket bans may also remove tools that help people see, hear, understand and participate independently.
