Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
September’s AI and accessibility news suggests a clear shift: AI is moving beyond the chatbot and into the infrastructure of work. That creates opportunities, but also new questions about governance, process design, accessibility, privacy and who gets left out.
AI may be transforming legal practice, but the hardest part of change remains deeply human. Reflecting on a recent industry roundtable, this article explores what AI reveals about leadership, judgement, accessibility, workplace design and the future of the legal profession.
