Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
September’s AI and accessibility news suggests a clear shift: AI is moving beyond the chatbot and into the infrastructure of work. That creates opportunities, but also new questions about governance, process design, accessibility, privacy and who gets left out.
Artificial intelligence is transforming what it means to navigate the world with low vision. From identifying faces to reading supermarket labels and lift buttons, visual AI is doing something that feels quietly extraordinary: it is putting context back into everyday life. This post explores what that means for people who live it.
The Sunday BlindSpot | Issue #09 This week, my youngest turned 18. She has never known a world without smartphones and tablets. In 2007 – the year she was born—the first iPhone was released, and everything began to change. Back then, legal tech was in the middle of a big shift. Desktop applications still ruled the day, but web-based interfaces were starting to appear. The back-end systems were almost always on-premise. Integrations were rare and often custom-built, and while
