Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
The Quiet Cost of Convenience Frictionless by Design This week’s blind spot doesn’t come with sirens. It doesn’t crash systems or make front-page news. But it is changing how we live, think, and relate – quietly, steadily, almost invisibly. Let’s talk about convenience. Or more specifically, what we may be giving up in exchange for it. A Life of Seamless Interaction Modern technology anticipates our needs before we even feel them. We tap to pay. Speak to search. Let AI finish
