Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Accessibility at work is not just about disability. It is about everyone. This article explores how small, everyday barriers, called micro-frictions, quietly drain energy, focus, and confidence at work, and how awareness, culture, and better design help remove them so people can do their best work on good days and bad ones.
Most workplaces assume that reach is neutral. Press the button. Tap the screen. Use the control in front of you. If it is there, it is assumed to be usable. But for many people, reach is not neutral at all. It can require stretching, twisting, balancing, or relying on others before the task even begins. The everyday moment A person needs to use a counter, screen, button, or control that is positioned out of easy reach. The setup looks tidy. The equipment is installed where it
Most workplaces assume that seating is neutral. Pull up a chair. Sit down. Stand up when you are done. It is treated as a non-issue. Something so ordinary it rarely warrants a second thought. But for many people, seating is not neutral at all. It can be a source of strain, discomfort, or quiet calculation before the meeting even begins. The everyday moment A person enters a room where seating is fixed in place, low to the ground, or difficult to get in and out of. The chairs
