Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Waiting is often treated as neutral, but it is not neutral for everyone. When standing is the only option, a simple queue can become painful or exhausting, turning an ordinary process into a barrier. These moments are easy to miss because they feel routine, yet small, thoughtful changes can prevent waiting from becoming the point where access quietly breaks down.
Artificial intelligence is transforming what it means to navigate the world with low vision. From identifying faces to reading supermarket labels and lift buttons, visual AI is doing something that feels quietly extraordinary: it is putting context back into everyday life. This post explores what that means for people who live it.
Should you declare a disability when applying for a job? It's a question that sits at the intersection of trust, risk and opportunity. Drawing on lived experience as a professional with a vision impairment, this post explores both sides of the disclosure decision — and why the real question may be less about you, and more about whether the organisation is ready.
