Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Touchscreens are everywhere. Most people tap and swipe without a second thought. But for someone managing pain, tremor, or reduced dexterity, touchscreen accessibility at work is not a given. This scenario from the BlindSpot Accessibility Playbook explores what happens when the interface demands more than the person can reliably give.
Building a website that genuinely meets WCAG 2.2 AA is harder than it should be — not always because of poor design decisions, but because the platform itself can become the barrier. This post explores what happens when you try to build an accessible site on a drag-and-drop builder, what AI-assisted auditing revealed, and why platform providers need to take greater accountability for accessibility from the ground up.
"Meeting rooms are designed for efficiency, but tight layouts, tucked-in chairs, and narrow clearances can quietly make participation harder for some people. When navigating a cramped space demands physical effort and constant adjustment, attention shifts away from the conversation. This scenario from the BlindSpot Accessibility Playbook explores how small, intentional changes to room layout and language can make a real difference to who engages fully — and who does not."
