Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Most workplaces assume that moving through a space is neutral. Walk down the corridor. Open the door. Take the stairs. Find a seat. But for many people, those simple actions already require effort before the work even begins. The everyday moment A person encounters stairs, heavy doors, or narrow pathways when moving through a workplace or shared space. Nothing is technically “blocked”. Nothing looks obviously inaccessible. So the assumption is that everything is fine. What of
The Shift from Compliance to Culture For too long, accessibility sat in the compliance corner, treated as a policy obligation or an afterthought buried in procurement documents. That view is now well past its use-by date. Firms that still see accessibility as a box to tick are missing the bigger opportunity: it has become a powerful indicator of culture and credibility. Modern clients are not just buying professional services; they are choosing partners who reflect their own
