Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Most workplaces assume that seating is neutral. Pull up a chair. Sit down. Stand up when you are done. It is treated as a non-issue. Something so ordinary it rarely warrants a second thought. But for many people, seating is not neutral at all. It can be a source of strain, discomfort, or quiet calculation before the meeting even begins. The everyday moment A person enters a room where seating is fixed in place, low to the ground, or difficult to get in and out of. The chairs
Most workplaces assume that moving through a space is neutral. Walk down the corridor. Open the door. Take the stairs. Find a seat. But for many people, those simple actions already require effort before the work even begins. The everyday moment A person encounters stairs, heavy doors, or narrow pathways when moving through a workplace or shared space. Nothing is technically “blocked”. Nothing looks obviously inaccessible. So the assumption is that everything is fine. What of
