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Insights
Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.


When sitting down takes more effort than the meeting itself
Most workplaces assume that seating is neutral. Pull up a chair. Sit down. Stand up when you are done. It is treated as a non-issue. Something so ordinary it rarely warrants a second thought. But for many people, seating is not neutral at all. It can be a source of strain, discomfort, or quiet calculation before the meeting even begins. The everyday moment A person enters a room where seating is fixed in place, low to the ground, or difficult to get in and out of. The chairs

David Langdon
Feb 162 min read


When getting to the room takes more effort than the meeting itself
Most workplaces assume that moving through a space is neutral. Walk down the corridor. Open the door. Take the stairs. Find a seat. But for many people, those simple actions already require effort before the work even begins. The everyday moment A person encounters stairs, heavy doors, or narrow pathways when moving through a workplace or shared space. Nothing is technically “blocked”. Nothing looks obviously inaccessible. So the assumption is that everything is fine. What of

David Langdon
Feb 12 min read


The Sunday BlindSpot: Why the Next Generation of Clients Will Choose Accessible Firms
The Shift from Compliance to Culture For too long, accessibility sat in the compliance corner, treated as a policy obligation or an afterthought buried in procurement documents. That view is now well past its use-by date. Firms that still see accessibility as a box to tick are missing the bigger opportunity: it has become a powerful indicator of culture and credibility. Modern clients are not just buying professional services; they are choosing partners who reflect their own

David Langdon
Oct 19, 20255 min read
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