Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Download an audio version of this article here: MP3 Audio File If you work anywhere near digital, property, customer experience, or HR, you have probably noticed what is happening in the United States. Website accessibility lawsuits are everywhere. In some sectors, they have become almost routine. Australia is not there yet. But assuming we are immune would be a mistake. This is not legal advice. It is a practical look at where things are heading. Australia already has laws t
Accessibility at work is not just about disability. It is about everyone. This article explores how small, everyday barriers, called micro-frictions, quietly drain energy, focus, and confidence at work, and how awareness, culture, and better design help remove them so people can do their best work on good days and bad ones.
Most workplaces assume that reach is neutral. Press the button. Tap the screen. Use the control in front of you. If it is there, it is assumed to be usable. But for many people, reach is not neutral at all. It can require stretching, twisting, balancing, or relying on others before the task even begins. The everyday moment A person needs to use a counter, screen, button, or control that is positioned out of easy reach. The setup looks tidy. The equipment is installed where it
