Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Should you declare a disability when applying for a job? It's a question that sits at the intersection of trust, risk and opportunity. Drawing on lived experience as a professional with a vision impairment, this post explores both sides of the disclosure decision — and why the real question may be less about you, and more about whether the organisation is ready.
WCAG 3.0 is set to reshape how we think about digital accessibility. Moving beyond website compliance and checklist testing, the new framework focuses on real-world usability across apps, enterprise systems, kiosks and AI tools. Here’s what’s changing and why it matters for organisations.
We often design workplaces, events, and services assuming that moving between spaces is neutral. A short walk here. A longer walk there. A bit of standing while waiting. For many people, that assumption does not hold. Scenario: long distances between key areas In some environments, important areas are spaced far apart. Meeting rooms, reception areas, bathrooms, breakout spaces, transport links, or workstations may require extended walking or standing to reach. On paper, it mi
