Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Poor lighting and accessibility are connected in ways that most workplaces have not examined. For people with low vision, a dimly lit corridor is not just unpleasant. It is uncertain territory. This scenario explores what happens when lighting is treated as atmosphere rather than infrastructure.
Touchscreens are everywhere. Most people tap and swipe without a second thought. But for someone managing pain, tremor, or reduced dexterity, touchscreen accessibility at work is not a given. This scenario from the BlindSpot Accessibility Playbook explores what happens when the interface demands more than the person can reliably give.
Building a website that genuinely meets WCAG 2.2 AA is harder than it should be — not always because of poor design decisions, but because the platform itself can become the barrier. This post explores what happens when you try to build an accessible site on a drag-and-drop builder, what AI-assisted auditing revealed, and why platform providers need to take greater accountability for accessibility from the ground up.
