Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
WCAG 3.0 is set to reshape how we think about digital accessibility. Moving beyond website compliance and checklist testing, the new framework focuses on real-world usability across apps, enterprise systems, kiosks and AI tools. Here’s what’s changing and why it matters for organisations.
Download an audio version of this article here: MP3 Audio File If you work anywhere near digital, property, customer experience, or HR, you have probably noticed what is happening in the United States. Website accessibility lawsuits are everywhere. In some sectors, they have become almost routine. Australia is not there yet. But assuming we are immune would be a mistake. This is not legal advice. It is a practical look at where things are heading. Australia already has laws t
