Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Building a website that genuinely meets WCAG 2.2 AA is harder than it should be — not always because of poor design decisions, but because the platform itself can become the barrier. This post explores what happens when you try to build an accessible site on a drag-and-drop builder, what AI-assisted auditing revealed, and why platform providers need to take greater accountability for accessibility from the ground up.
"Meeting rooms are designed for efficiency, but tight layouts, tucked-in chairs, and narrow clearances can quietly make participation harder for some people. When navigating a cramped space demands physical effort and constant adjustment, attention shifts away from the conversation. This scenario from the BlindSpot Accessibility Playbook explores how small, intentional changes to room layout and language can make a real difference to who engages fully — and who does not."
Waiting is often treated as neutral, but it is not neutral for everyone. When standing is the only option, a simple queue can become painful or exhausting, turning an ordinary process into a barrier. These moments are easy to miss because they feel routine, yet small, thoughtful changes can prevent waiting from becoming the point where access quietly breaks down.
