Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
Accessible, Apparently” – A Hotel Stay to Remember (for All the Wrong Reasons) When people think of accessibility, they often picture a wheelchair ramp or an accessible toilet. But true accessibility is far more layered – and often far more invisible to those who don’t need it. If you’ve ever wondered what navigating the world with low vision can feel like, here’s a story that captures it. Not a worst-case scenario. Not a dramatic one. Just… a hotel stay . A stay that turned
