Insights shares practical perspectives on the hidden barriers, emerging risks and opportunities shaping workplace and customer experience, with a focus on accessibility, usability, inclusion, technology, AI and better ways of working.
The Sunday BlindSpot | Issue #09 This week, my youngest turned 18. She has never known a world without smartphones and tablets. In 2007 – the year she was born—the first iPhone was released, and everything began to change. Back then, legal tech was in the middle of a big shift. Desktop applications still ruled the day, but web-based interfaces were starting to appear. The back-end systems were almost always on-premise. Integrations were rare and often custom-built, and while
