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Small Steps, Big Outcomes

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“Great things are not done by impulse, but by a series of small things brought together.” – Vincent van Gogh

In legal tech, we often look for sweeping solutions. We chase the “big bang” moment — a shiny new platform, a whole-of-firm transformation, a grand reveal that promises to fix everything at once. But real change rarely works like that.


Chapter 13 of Beyond the Features reminds us that the true engine of transformation isn’t impulse – it’s accumulation.


Great outcomes come from deliberate, well-placed steps that build on each other.


Van Gogh’s words cut through the noise of tech hype and transformation theatre. They offer a grounded, sustainable perspective: that every process improved, every workflow simplified, and every pain point addressed adds to something greater.


The Power of Practical Progress

The most successful firms aren’t waiting for a hero product or a six-month overhaul.

They’re making meaningful progress in the background – often in ways that seem small on the surface, but compound powerfully over time.


Think about:


  • Giving fee earners a simpler way to submit tasks to support teams

  • Improving visibility of matter status across departments

  • Tidying up old templates to reduce errors and duplication

  • Replacing clunky workarounds with integrated tools

  • Refining intake questions to save five minutes per matter – every time


None of these wins make headlines. But they ease pressure on staff, reduce friction across the firm, and help people trust the technology they use.


And once that trust builds, momentum follows.


Why Incremental Change Sticks

When legal tech change is packaged as one big event – all new systems, all at once – it often overwhelms the very people it’s meant to empower. It creates anxiety. It drains resources. And when energy flags, projects stall.


Incremental change, by contrast, is approachable. Achievable. Sustainable. It creates a rhythm of improvement your team can actually absorb, while giving space for learning and course correction along the way.


Each improvement creates a ripple. Over time, those ripples form a wave.


Transformation That Builds on Itself

The lesson of Chapter 13 is simple but powerful:


You don’t have to start with sweeping change to see real results.


In fact, trying to fix everything at once often leads to fixing nothing at all.

True transformation happens when you focus on:


  • What’s already working – and how to enhance it

  • Where people are stuck – and how to remove those friction points

  • Which small wins will give your team time, clarity, or confidence


These aren’t shortcuts. They’re smart foundations.

They create the conditions for deeper change to take root – without burning through your team’s goodwill, budget, or energy.


Ready to Turn Small Wins into Lasting Impact?

If your firm is holding out for the perfect moment to make a big leap, consider this: the most successful legal tech transformations don’t start with a splash — they start with a step.


I work with firms to identify the small, strategic changes that reduce friction, build trust, and create the momentum needed for deeper transformation over time.


You don’t need to overhaul everything at once. You just need to start in the right place.


Book a free 30-minute discovery consultation by clicking the button below. Let’s talk through where you’re at and how to build steady, meaningful progress — one smart step at a time.



A digital poster featuring a quote by Vincent van Gogh: “Great things are not done by impulse, but by a series of small things brought together.” The quote is in white text with green quotation marks and Van Gogh’s name in green. On the left, a green stick figure is shown rebuilding a brick wall with bright green bricks, symbolising steady progress. The BlindSpot Solutions eye logo appears at the bottom.


Get the Book

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If the topic covered in this blog post resonated with you…

You’ll find even more insight, structure, and practical guidance in Beyond the Features – a straight-talking resource designed to help law firms make smarter technology decisions, drive meaningful change, and avoid the common traps of transformation.


The book builds on ideas like those discussed here, offering frameworks, reflections, and actionable advice drawn from real-world experience.


Prefer digital? Get 25% off the PDF edition by using the code BTFEOFY25 when placing your order – valid until 30 June 2025.


Prefer print? The book is also available in paperback on Amazon.






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