Last reviewed – March 2026
Introduction
Accessibility as a core principle
At BlindSpot Solutions, accessibility is a core part of how we operate. It is not an afterthought. We aim to create environments where people can participate fully and with dignity. Accessibility is considered in the way we design our services, communicate with clients, and deliver our work.
A practical commitment
This policy outlines how we approach accessibility across our physical, digital and procedural environments. It explains the steps we take to remove barriers, provide reasonable adjustments, and continue improving the way we work.
Accessible engagement
Whether you are visiting our website, attending one of our events, working with us, or partnering with us on a project, accessibility is part of the way we operate.
Purpose
Embedding accessibility into our work
The purpose of this policy is to ensure accessibility is considered in the services we deliver, the environments we operate in, and the way we communicate.
Supporting equitable participation
We aim to provide equitable access to our services, communications and opportunities so that people with disability can engage with confidence.
Aligning with relevant standards and legislation
Our approach reflects relevant accessibility standards and anti-discrimination legislation, including the Disability Discrimination Act 1992 (Australia), as well as recognised accessibility guidelines.
Continuous improvement
Accessibility is an ongoing process. We regularly review our practices to identify improvements and remove barriers where possible.
Who This Policy Applies To
Our team
This policy applies to all BlindSpot Solutions staff, contractors and collaborators who contribute to our work.
Clients and visitors
It also applies to clients, event participants and members of the public engaging with our services.
Suppliers and partners
Where possible, we encourage third-party suppliers, venues and partners to support accessible practices when working with us.
Environments covered
The policy covers environments we control or influence, including physical venues, digital platforms, communications and client-facing materials.
Physical Accessibility
Accessible environments
We aim to use environments that support safe and comfortable participation for people with mobility, sensory or other access needs.
Accessible venue features
Where possible, this includes step-free or ramped entrances, accessible toilets, clear paths of travel and adequate lighting in meeting spaces.
Clear signage and layout
We aim to ensure environments provide clear navigation, including high-contrast signage and uncluttered pathways.
Comfort and usability
Where practical, we provide seating options with and without armrests and consider acoustics to support effective communication.
External venues
When using third-party venues, we make reasonable efforts to confirm accessibility features in advance and share any known limitations with participants.
Digital Accessibility
Accessible website and digital content
We aim to design and maintain the BlindSpot Solutions website and digital materials with accessibility in mind so they can be used by as many people as possible.
Accessibility standards
Where practical, our digital content aims to align with WCAG 2.2 Level AA accessibility guidelines.
Structured and navigable content
We use clear navigation, structured headings and descriptive links to help users navigate content easily.
Accessible documents and forms
Where possible, we provide documents in accessible formats and ensure online forms can be used with keyboard navigation and screen readers.
Assistive technology compatibility
We consider people using assistive technologies such as screen readers, screen magnification tools, speech input software and keyboard navigation.
Alternative access
If a barrier is encountered, we aim to provide alternative ways for people to access information or services.
Communication Access
Alternative formats
Where reasonable, we provide materials in alternative formats such as large print, plain English, audio or braille upon request.
Clear communication
We aim to use clear and concise language in key communications to support understanding.
Accessible media
Where possible, pre-recorded videos include captions and transcripts to improve accessibility.
Interpreting services
For events, Auslan or other interpreting services may be arranged when requested in advance.
Respectful communication practices
Our team is encouraged to communicate in ways that respect different communication styles and access needs.
Inclusive Work Practices
Inclusive recruitment and onboarding
We aim to provide adjustments during recruitment and onboarding processes so candidates and new team members can participate fully.
Workplace accommodations
Reasonable adjustments may be provided to support employees with disability.
Accessible internal systems
Where possible, internal systems and tools should be usable by all members of our team.
Accessibility awareness
We encourage ongoing learning and awareness around disability and accessibility across our team.
Events and Services
Accessible event planning
When delivering events or services, we consider accessibility during planning and delivery.
Accessible venues and facilities
Where possible, venues are selected with step-free access and accessible facilities.
Understanding participant needs
Participants may be asked about access requirements during registration so adjustments can be planned.
Accessible materials
Where practical, materials may be provided in advance to support preparation and participation.
Remote participation options
Where appropriate, remote or hybrid participation options may be offered.
Inclusive facilitation
Facilitators and hosts are encouraged to follow inclusive practices when delivering sessions.
Procurement and Partnerships
Considering accessibility when selecting suppliers
When selecting platforms, venues or service providers, accessibility may be considered as part of the evaluation process.
Encouraging accessible practices
We encourage suppliers and partners to support accessible environments and services where possible.
Feedback and Continuous Improvement
Welcoming feedback
Feedback is an important part of improving accessibility. We welcome suggestions, questions or reports of barriers.
Contact methods
You can contact BlindSpot Solutions through the following channels:
Email: accessibility@blindspot.solutions
Online form: https://www.blindspot.solutions/get-in-touch/feedback-form
Responding to feedback
We aim to acknowledge accessibility feedback within two business days and investigate practical solutions where possible.
Responsibilities
Shared responsibility
Accessibility is a shared responsibility across our organisation.
Team responsibilities
All team members are expected to treat people with disability respectfully and support inclusive practices.
Leadership responsibility
Leadership is responsible for ensuring accessibility is considered in our services, operations and strategic decisions.
Accessibility contact point
Accessibility enquiries and feedback can be directed through our feedback form.
Policy Review
Regular review
This policy will be reviewed at least every two years.
Earlier review where required
Reviews may occur sooner if accessibility standards change, significant feedback is received, or our services evolve.
Closing Statement
Accessibility as an ongoing commitment
Accessibility is not a one-time checklist. It is an ongoing commitment that evolves as we learn and improve.
Continuous learning
By embedding accessibility into everyday decisions and practices, we aim to create environments where more people can participate confidently and independently.
Looking forward
We will continue to listen, learn and adapt so that accessibility remains part of our culture and the services we provide.